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General Terms and Conditions of Sale

Company RYWAN,
SARL RCS of Meaux n° B 322 928 151
With a Capital of 200.000€
26, rue Alexandre Volta – ZI Nord – 77340 Meaux Cedex

The Seller's activity is the fabrication and the selling of technical sport socks: hiking socks, ski socks, running socks, and socks for other sport activities.

Article 1 – Entirety
The presence of the General Terms and Conditions of Sale expresses the entirety of the obligations of the various Parties. In this sense the Client has to accept them without reserve.
The presence of the General Terms and Conditions of Sale are applicable excluding all other conditions, notably those for in-store sales or other means of distribution and commercialization.
They are accessible on http://www.rywan.com and will prevail, when appropriate, on any other version of it and any contradicting documents.
The Seller and the Client agree that the present General Terms and Conditions of Sale exclusively come from their relationship. The Seller has the rights to punctually modify its General Terms and Conditions of Sale. They will be applicable as soon as they are online.
If any of the clauses are considered null and void they will be governed by the practices in force in the sector of mail-order for companies who are located in France.

Article 2 – Field of Applications
The present General Terms and Conditions of Sale are reserved only to consumers, in the sense given to it by law and jurisprudence, acting exclusively for their own account.
The present conditions only concerns products bought by the buyers located in France and exclusively delivered on French territory.
For all delivery outside of France, one just needs to message 

The pictures on the website are not contractual and do not engage any responsibilities for the Seller. The Client is held responsible for reading the descriptive of each Product to know its properties and essential particularities.

The client declares having taken knowledge of the present General Terms and Conditions of Sale before the Confirmation of the Order within the meaning of Article 3. The validation of the order is equivalent to acceptance without restriction or reserve of the present General Terms and Conditions of Sale.

Article 3 Order and steps to the conclusion of the sale

The orders of ¨Products and the immediate purchases are done the following way:
1.Compose the address of the website ;
2.Follow the instructions of the website in particular, the instructions necessary to open up a Client's account;
3.Fill out the order form. In case of prolonged inactivity during the connection, it is possible that the selection of Goods picked by the client before this inactivity is not guaranteed. The Client is then invited to start over with his selection of Goods.
4.Verify the elements of the Order and if need be, identify et correct the errors;
5.Accept, at the indicated place, the present General Terms and Conditions of Sale
6.Validate the Order
7.Follow the instructions of the online payment server to pay the Price

It is the Client's duty to check the exact details of the order and to signal immediately all errors:
By e-mail : store@rywan.com
By the form on the "Contact" page on the website
The Client will then receive through internet and without delay a confirmation of acceptation of the payment for the order.
The Client will also receive through internet and without delay an acknowledgement of receipt which is equivalent to a confirmation of the order. The sale will be considered definite after Client's receipt of the confirmation of the acceptance of the order by the Seller.

The client will receive by internet a confirmation of the shipment of the order.
The Seller will honor the order only in the limit of its available stock of Goods. If the Goods are not available, the buyer will be informed through e-mail.

The Seller does not have the vocation to sell the Products to professionals, but uniquely to consumers or non-professionals, for their personal needs. The Seller has the right to refuse an Order with significant quantities of the identical Products.
The seller has the right to cancel all Orders of a Client with whom there already exists a litigation relative to the payment of a previous order.

Article 4 – Tariffs
The Products are given in the current tariff figuring on the tariff catalogue of the Seller the day of the immediate purchase or of the saving of the order by the Seller.
The Prices are given in Euros, post tax.
These tariffs are closed and non-changeable during their period of validity, as indicated on the Seller's tariff, this one having the right, outside of this validity period, to change the prices anytime
The prices do not include delivery fees, billed as a supplement and indicated before confirmation of the order.
The prices include the TVA applicable the day of the Order and any changes applicable to the TVA will automatically be affecting the prices of the products of the online store.
The payment of the totality of the price has to be done during the Order. At no moment can the amount paid be considered a deposit or an advance. If one or more taxes or contribution, notably environmental, came to be created or modified, raising or lowering, this change could affect the selling price of the Products.

Article 5 – Terms of payment
This is an order with an obligation to pay which means that the passing of the Order implies a payment from the Client.
The payments done by the Client will not be considered definite until the Seller has acquired the owed amount.
To pay for their Order, the Client has the choices of all the different methods of payments set up by the Seller and listed on the Seller's website. The Client guarantees to the Seller that he has all of the potentially necessary authorizations to use the method of payment he chose, during the validation of the order.
The Seller has the right to suspend all management of the Order and all deliveries in case of payment refusal by credit or debit card by the accredited organizations or in case of no payment.
For payments by credit or debit card, you are invited at the end of your Order to indicate to us your credit card number, expiration date, and visual cryptogram. Different access to authorization servers are then done to verify the information and avoid fraud and abuse. For this, the service is in encrypted mode and all of the information used is coded (Netscape protocol SSL). In any case, the online supply of your credit or debit card and the final validation of your Order will be worth, in accordance with the Law of the 13th of March 2000 on online signatures, proof of the integrality of the order and the demand of the amounts due following said Order. This validation is worth a signature and express acceptance of all the operations done on the website. In case of fraudulent use of your credit or debit card, the Client is invited, from the finding of this use, to contact their bank and the RYWAN's Customer service while using the address store@rywan.com.

Article 6 - Deliveries

The delivery comes from the transfer to the consumer of the physical possession or control of the Good.
It is done only after confirmation of the payment by the bank of the Seller. Except a special case or unavailability of one or more Products, the Products ordered will be delivered in one package.
The Seller commits himself to put forth his best efforts to deliver the Products ordered by the Client in the delays specified during the Order.
The Client can, at his request, obtain the sending of an invoice to the invoicing address and not the delivery address, by validating the option planned to this effect on the order form.
The Products are delivered to the address indicated by the Client on the order form. The Client will have to verify its exactitude. The Client is the only one responsible for a mishap in delivery due to the lack of an information during the Order. Any package sent back to the Seller due to an incorrect or incomplete address will be resent to the Client at his cost.

The delivery is insured by Colissimo. The Client has the possibility to follow the state of the treatment of the Order in the space dedicated to it on the website.

The amount of delivery fee depends on the amount of the Order and the delivery adress chosen by the Client. In any case, the amount of the delivery fee is indicated to the Client before the validation of the Order.
The delivery times precised during the Order can vary depending on the availabilty of the Goods in the Order.
The delivery times are in work days and corresponding to the average time of preparations and transit of the Order.
The delivery times start from the date of the Confirmation of the Order by the Seller.
The average delivery times for the available articles are as follows:
- 3 to 10 work days for France Metropolitan (Corse included)
- 15 work days for the DOM TOM, Europe, and the rest of the World


In the case of a late delivery, the Order is not cancelled. The Seller informs the Client by e-mail that the delivery will happen late. The Client can then decide to cancel the Order and will send a notice of cancellation of the Order by e-mail to store@rywan.com or by formulary on the "Contact" page situated under Seller.
In the case of that the Order has not yet been shipped at the moment of the reception by the Seller of the notice of cancellation of the Client, the delivery will be blocked and the Client will be reimbursed by the amount eventually debited in a delay of fourteen days following the reception the notice of cancellation.
In the case that the Order has already been shipped at the moment of the reception by the Seller of the notice of cancellation of the Client, the Client can still cancel his Order by refusing the package. The Seller will then proceed to reimburse the Clients for the debited amounts and the return delivery fees paid by the Client in a delay of fourteen days following the reception of the return of the complete refused Product and its original state.
After, verification of the Order at its arrival, the Client will have to formulate to the Seller the same day of delivery or at the latest the day following delivery of any claims of delivery error and/or of non-conformity of the Products in nature or in quantity in comparison to the order form. Any claim formulated afterward will be denied.
The claim can be made in the following ways:
- By e-mail to: store@rywan.com
- By formulary on the page "Contact" situated on the website
- By post-mail: RYWAN - Service Relation Client – 26, Rue Alexandre Volta – ZI Nord – 77334 MEAUX Cedex France
Any Product to be exchanged or reimbursed will have to be returned to the Seller in its entirety and its original packaging accompanied of the invoice in Recommended Colisimo to the addressed RYWAN - Service Relation Client – 26, Rue Alexandre Volta – ZI Nord – 77334 MEAUX Cedex France.
The amount paid by the Client will then be refunded in fourteen days at the latest from the reception of the Order.

Article 7 – Responsibility of the Seller – Warantee
The Products proposed to be sold follow the regulations in effect in France and have performances compatible with non-professional usage.
Legal guaranties
The Products sold by the Seller benefit with full rights and without additional payment, conforming to the legal dispositions,
Of the legal warrantee of conformity, for the apparently defective Products, worn or damaged or not corresponding to the Order or the immediate buy, of the legal warantee of against the hidden flaws coming from a defect in material, in conception or fabrication affecting the Products delivered and giving them not fit for their use, The Seller is subject to the planned legal guarantee condition from the articles L.217-4, L.217-5, L.217-12, L.217-16 of the consumption Code and to the articles 1641 and 1648 of the civil Code:

Article L217-4 of the consumption code
The Seller is held accountable to delivering a Product fitting to the contract and will answer to the errors of conformity that could exist during delivery. He will also answer to potential errors in conformity due to the packaging, the building instructions or the installation when written in the contracts or done under his responsibility.
Article L217-5 of the consumption code
Using the Product in a way typically expected of such a Product, and if need be: corresponding to the description given by the Seller and possessing the qualities that he has presented to the Buyer in the form of a sample or in a way that presents the qualities that a Buyer can legitimately expect from the public declarations made by the Seller, by the producer or his representatives, especially in publicity or labeling.
Or present the characteristics defined in a common agreement by the Parties or be proper to all of the special uses researched by the buyer, brought to knowledge to the Seller at that he has accepted.
Article L217-12 of the consumption Code
An action resulting from a fault in conformity is prescribed by two years starting with the delivery date of the Product.
Article L217-16 of the consumption Code
When the Buyer asks of the Seller, during the course of the commercial warrantee that was consented to him during the acquisition or the reparation of a furniture Good, a refurnishing covered by the warrantee, any period of immobilization of at least 7 days will be added to the rest of the time of the warrantee. This period starts from the time the Buyer asks for this intervention or from the time the Good is made available, if this time is after the request of intervention.
Article 1641 of the Civil Code : "The seller is held accountable for hidden defaults of the sold Good that make it improper to the use for which it is destined, or that diminishes this use so much that the Buyer would not have bought it, or would not have paid as much, had he known them."
Article 1648 of the Civil Code : "The action resulting from critical flaws has to be brought to the acquirer in a delay of two years starting from the discovery of this flaw. In this case planned by article 1642-1, the action has be introduced, for a challenge to be admissible, in the year that follows the date at which the seller can be discharged of the flaws or apparent faults of conformity.
The dispositions the precede are not exclusive to the application of the legal warrantee of hidden flaws of article 1641 and following of the Civil Code, conforming to the dispositions of article L. 217-4 of the consumption Code.
The Buyer will be able to apply his warrantee by addressing his request to :
RYWAN - Service Relation Client – 26, Rue Alexandre Volta – 77334 MEAUX Cedex - France.
When the Buyer acts in legal warrantee of conformity, he :
Will benefit of a delay of two years starting at the delivery of the Good to act;
Will be able to choose between fixing or replacing the Good under reservation of the conditions of cost planned in article L. 217-4 of the consumption Code;
Will be dispensed from bringing proof of the existence of the flaw of the Good during the 6 months following the delivery of the Good.
The Buyer will also be able to decide to enact the warrantee against the hidden flaws of the sold Good in the sense of article 1641 of the Civil Code and, in this hypothesis, he can choose between the cancelation of the sale or a reduction of price in accordance with article 1644 of the Civil Code.
In order to ensure his rights, the Client will have to inform the Seller, in writing, of the non-conformity of the Products in the delays mentioned above and return or bring back to the store the flawed Products in the state in which they were received with all its elements (accessories, packaging, instructions…).
The Seller will reimburse, replace, or repair the Products or pieces under warrantee judged non-compliant or defective. In case of a delivery, the shipping fees will be reimbursed on the basis of the rate charged and these fees will be reimbursed upon presentation of the justification.
The reimbursement of the Products judged non-compliant or defective will be done in the quickest manner and at the latest in the fourteen days following the acknowledgment by the Seller of the fault in conformity or hidden flaw.
The reimbursement will be made using the same payment method that was used for the initial transaction.
The responsibility of the Seller will not be instituted in the following cases:
Non-respect of the legislation of the country in which the Products are delivered, which is for the Client to verify.
In case of an improper use, a use for professional means, negligence or fault in maintenance coming from the Client, like normal wear of the Product, accidents, or major force.

Article 8 – Right of Withdrawal

The Client possesses a right of withdrawal which he can use within fourteen calendar days.
The delay of withdrawal expires fourteen days after the day the Client or a third party other than the carrier designated by the Client takes physical possession of the Product.
In the case in which this delay expires on a Saturday, a Sunday, or a holiday, it is prolonged until the following work day.
The request of withdrawal has to be notified in the delay of fourteen days either by :
- By e-mail to: store@rywan.com
- By formulary on the page "Contact" situated on the website
- By post-mail: RYWAN - Service Relation Client – 26, Rue Alexandre Volta – ZI Nord – 77334 MEAUX Cedex France
The Client has to return in the delay of fourteen days from its notification of withdrawal in their original packaging, the articles in their original state without having been worn, washed, or degraded, and accompanied the original receipt.
The return of the Product/s in the delay of fourteen days to : RYWAN - Service Relation Client – 26, Rue Alexandre Volta – ZI Nord – 77334 MEAUX Cedex France.
The right of withdrawal concerns all the articles except those mentioned otherwise, for example articles having been personalized.
The return delivery fee is at the Client's cost, the method of delivery will have to be done by Recommended Colissimo.
Our return department will do a qualitative check upon the receipt of the returned articles.
RYWAN reserves the right to accept or refuse the article returned depending on its qualitative state. Will be refused by the Seller any damaged articles that were not mentioned by the Client after the delivery.

Article 10 – Confidentiality of data

The information asked to the Client are necessary for the treatment of the Order. In the hypothesis where the Client consents in communicating individual data which is personal, he has a right of individual access, withdrawal and rectifications of his data in the conditions planned by law n°78-17 of January 6 1978 relative to computing, to files and to liberty.
The Client has to address any written demand either:
- By formulary on the page "Contact" situated on the website
- By post-mail: RYWAN - Service Relation Client – 26, Rue Alexandre Volta – ZI Nord – 77334 MEAUX Cedex France
During the creation of his Client account on the website, the Client will have the possibility to choose if he wishes to receive offers from the Seller and his partners.
RYWAN reserves the right to collect data on the Buyer by the use of cookies on the website. The Client is informed that this automatized treatment of information, notably the management of the email addresses of the Buyer, has been declared to the CNIL under N° 2122560 v0 on the 22/11/2017.

Article 11 – Force Majeure

The Parties will not be able to be held responsible if the non-execution or the lateness in the execution of one of their obligations, as described in the General Terms and Conditions of Sale is due to a force majeure, in the sense of article 1218 of the Civil Code.

Article 12 – Applicable law – language

As express agreement between the Parties, the present General Terms and Conditions of Sale and the operations coming from it are governed by and subject to French law. These General Terms and Conditions of Sale have been translated from French to English to the best of the Seller's ability. In the eventuality of a litigation, the text in the French General Terms and Conditions of Sale will always triumph.

Article 13 – Litigations

All litigations to which the buying and selling operations conclude in application of the present terms and conditions of sale could lead to, concerning their validity, their interpretation, their execution, their cancelation, their consequences, and their follow ups that haven’t been able to be resolved in an amicable way between the Seller and the Client, will be submitted to the competent court in the conditions of common law.
The Client is informed that he can in any event resort to conventional mediation, notably to the Commission of meditation of consumption (C. conso. Art. L 612-1) or to the authorities of existent sectorial mediation, or to any alternative settlement of the difference (conciliation, for example) in case of contestation.

Article 15 – Pre-contractual Information – Acceptation of the Client

The Client recognizes having had contact with, prior to an immediate buy or to the passing of his Order and the conclusion of the contract, in a clear and comprehensible manner, of the present General Terms and Conditions of Sale and of all the information listed in article L.221-5 of the consumption Code, and notably the following information:
The essential characteristics of the Product,
The price of the Products and of annexed fees (delivery, for example);
In the absence of immediate execution of the contract, the date or delay to which the Seller commits to delivering the Product,
The information relative to the identity of the Seller, his postal, phone and electronic details, and its activities, if they are not taken out of context, the information relative to the legal and contractual warrantee and their details of implementation,
The functionalities of the numerical content and, if need be, its interoperability, the possibility to resort to conventional mediation in the case of a litigation.
For a physical (or legal) entity, to carry out a purchase entails compliance and full acceptance of the present General Terms and Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Client, who renounces, notably, to all contradictory documents, that would be unopposable by the Seller.

Article 16 – Application of the GDPR

Starting on 24.05.18, the GDPR has been applied on this website while following the following criterias. The user has the possibility to delete all of his information in order to preserve his confidentiality. The accommodation of the website RYWAN is compatible and approved, following norms the GDPR. In order to reinforce the security of data transfer, the protocol HTTPS ensures an optimal confidentiality.